Service Desk
The ticket, the device, and the busywork, handled in one place.
Tickets, assets, and automation share the same data. Link a device to a ticket once, and everything about it is a click away. Let automation take the steps you repeat every day.
TICKETS
Start the day knowing what needs you.
- Risk rises to the top.The dashboard sorts by SLA risk, then priority, then the oldest untouched work.
- Your queue, your team's, or the unassigned pile.Switch views in a click, or save your own by building, team, or priority.
- The device comes with the ticket.Linked assets sit on the ticket, with the owner, room, warranty, and history one click away.
ASSETS
Know what you have, who has it, and where it is.
- Buildings, rooms, and owners.Filter by location or category, and export in a click when someone asks for a count.
- The whole lifecycle.From ordered and in stock to in service, in repair, and retired, with check-in and check-out.
- Every device gets a Device workspace.Enrolled devices bring live inventory, software, and Remote View into the same record. See Remote Management →
AUTOMATION
Let the system do the steps you repeat.
- Quick actions."Ask for more information." "Password reset completed." The updates you type every day become one click, shared or personal.
- Workflows.A new-hire request creates the account, laptop, and access tasks, assigns them, and tracks each one.
- SLAs and schedules.Response and resolution targets per priority, plus scheduled jobs that run without anyone remembering to.
And when the fix needs hands on the device?
Install software or open Remote View on a Windows PC from the same system. No second tool, no second login.
